Last updated: September 14, 2026
RWJ Curve (rwjcurve.com) is owned and operated by Ouhuiman Fashion Industry (Guangzhou) Co., Ltd. (“RWJ,” “we,” “us,” or “our”).
Return summary
- Request a return within 30 calendar days after delivery.
- After approval, mail the return within 14 calendar days.
- Eligible U.S. orders return to our facility in California.
- For preference, fit or change-of-mind returns, you purchase the return label and pay the return postage.
- No restocking fees.
- Approved refunds are processed within 10 calendar days after we receive the returned item, including inspection.
How to request a return
Email cs@rwjcurve.com with your order number, item and reason for return. Wait for authorization and return instructions before mailing your parcel. We will use the date of your initial request to assess the 30-day request deadline.
Authorized U.S. returns facility
Bonnie- OHM
14237 Don Julian Rd
City of Industry, CA 91746
United States
Use the recipient name and address above as instructed in your authorization. Do not send returns to our company addresses or the sender address on the original parcel. Keep your postage receipt and tracking number.
Return eligibility
For fit, preference or change-of-mind returns, items must be unworn, unwashed, unaltered and undamaged, with original tags and any hygiene seals intact. Include the accessories and packaging supplied with the item. Items must be free from stains, makeup, perfume, pet hair or other signs of wear.
Items clearly marked Final Sale at purchase, gift cards, personalized or made-to-order items, and items with removed hygiene seals are excluded from change-of-mind returns. These exclusions do not remove your rights concerning defective, damaged or incorrectly supplied goods or any rights required by applicable law.
Damaged, defective or incorrect items
Request assistance within 30 calendar days after delivery and include photos where available. Once the issue is verified, we will arrange a refund or replacement as appropriate. RWJ pays the necessary return shipping when a return is required; contact us for arrangements before buying a label.
Exchanges
We allow a maximum of one exchange per eligible item, subject to availability. RWJ pays the shipping cost of the replacement item. For a fit or preference exchange, you remain responsible for mailing the original item back. If the replacement is unavailable, we refund your original payment method. If further assistance is needed after one exchange and the item qualifies for return, we handle it as a return for refund rather than a second exchange.
If the replacement costs more, we will confirm and collect the price difference before dispatch. If it costs less, we refund the difference to the original payment method. You are not required to accept store credit.
Return shipping and fees
For change-of-mind, fit or preference returns, customers purchase their own return label and pay return postage to our California facility. Original outbound shipping charges are not refundable for these returns. We do not charge restocking fees.
Use a trackable return service. If a return is delayed or missing, contact us with the tracking details so it can be investigated. Refund processing starts when the return is received, subject to any rights required by law.
Refund amount and timing
For an eligible return, we refund the price actually paid for the returned item after allocated discounts, plus applicable refundable sales tax. For a return caused by our error, we also refund the original shipping charge attributable to the affected item(s) and cover necessary return postage. We do not impose unspecified handling or other deductions.
We inspect the return and process any approved refund to your original payment method within 10 calendar days after receiving it. This period includes inspection. We email you the outcome. Your bank or payment provider may need additional time to post the credit. If an item fails the stated eligibility conditions, we explain the reason before declining the refund.
Cancellations and consumer rights
Contact us promptly to request an order change or cancellation before fulfillment. Changes cannot be guaranteed once processing begins, and shipped orders cannot be canceled. Eligible returns may be requested after delivery. This policy does not limit rights or remedies that cannot legally be excluded.
Contact
Email: cs@rwjcurve.com
Phone: +86 18078819065
Customer service: Monday–Friday, 9:00 a.m.–6:00 p.m. Pacific Time (California; PST/PDT as applicable).