Last updated: September 14, 2026
RWJ Curve (rwjcurve.com) is owned and operated by Ouhuiman Fashion Industry (Guangzhou) Co., Ltd. (“RWJ,” “we,” “us,” or “our”).
Where orders ship from
Orders placed on rwjcurve.com currently ship from inventory held in the United States through Amazon Multi-Channel Fulfillment (MCF). RWJ remains your contact for order support, returns and refunds. Our business address is not a dispatch or return location.
Where we ship
We ship to physical addresses in the 48 contiguous U.S. states and Washington, D.C. We do not ship internationally, to Alaska, Hawaii, U.S. territories or outlying islands, or Armed Forces addresses (AA, AE, AP).
Shipping rates
Rates are based on the merchandise subtotal after discounts, before taxes and shipping, shown at checkout.
- Orders of $75.00 or less: $5.00 Standard Shipping.
- Orders above $75.00: Free Standard Shipping.
Current orders are shipped domestically within the United States; customers are not asked to pay import duties for these shipments. Applicable sales taxes and shipping charges are displayed at checkout.
Processing and estimated delivery
- Order processing: 1–4 business days after payment is confirmed.
- Transit after dispatch: approximately 6–10 business days.
- Total estimated delivery: 7–14 business days.
Business days are Monday–Friday, excluding public holidays. These are estimates, not guaranteed delivery dates. Carrier disruptions, severe weather or peak periods may cause delays. Orders containing multiple items may arrive in separate packages; tracking details will be provided when available.
Address changes and cancellations
Check your address before placing an order. Contact cs@rwjcurve.com promptly if you need a correction or cancellation. We will try to help before fulfillment, but cannot guarantee changes once processing has started. Orders cannot be canceled after shipment.
Delayed or missing parcels
If delivery has exceeded the estimated window or tracking appears stalled, contact us with your order number. If tracking shows delivered but the parcel is missing, check around the delivery location and with household members or building management, then contact us promptly. RWJ will follow up with the fulfillment provider or carrier and give you an investigation progress update within 7 calendar days after receiving your report. This is an update timeframe, not a guarantee that the investigation will be concluded within 7 days.
Once a parcel is confirmed lost, you may choose a refund or a replacement shipment at no additional shipping cost. If a replacement is unavailable, we will refund the affected item(s) and any applicable shipping charges paid for the lost shipment.
Damaged or incorrect items
Contact us within 30 calendar days after delivery with your order number and photos of the item and packaging, where available. See our Returns & Exchanges policy for remedies and return arrangements.
Contact
Email: cs@rwjcurve.com
Phone: +86 18078819065
Customer service: Monday–Friday, 9:00 a.m.–6:00 p.m. Pacific Time (California; PST/PDT as applicable).