Last updated: July 28, 2026
RWJ ships orders from the fulfillment location best suited to the items in your order and your delivery address. The information below explains how processing, delivery estimates, tracking, duties, and delivery issues are handled.
Order processing
Most orders are prepared for shipment within 1–4 business days after payment is confirmed. Business days do not include weekends or public holidays. During launches, promotions, or holiday periods, processing may take longer.
If your order contains several items, they may arrive in separate packages. You will receive tracking information for each shipment when available.
Shipping rates and delivery estimates
Available shipping methods, charges, and the estimated delivery window are displayed at checkout before payment. RWJ offers complimentary standard shipping on eligible U.S. orders of $75 or more after discounts and before taxes.
- United States: standard delivery commonly takes approximately 6–10 business days after dispatch.
- International destinations: standard delivery commonly takes approximately 8–18 business days after dispatch.
These timeframes are estimates, not guarantees. Customs review, carrier disruptions, severe weather, high-volume periods, remote-area delivery, or an incomplete address can extend delivery time. Any faster service shown at checkout affects transit time only and does not shorten order processing.
Tracking your order
When your order ships, we will send a confirmation email with a tracking link when tracking is supported by the carrier. Tracking can take up to 72 hours to show its first scan. Please allow the estimated delivery window to pass before reporting a delayed parcel.
Address changes
Please review your shipping address carefully before placing an order. If you notice an error, email rwj070326@outlook.com as soon as possible. We will try to help, but we cannot guarantee a change or cancellation after an order has entered processing. Additional carrier charges caused by an incorrect or incomplete address may be the customer’s responsibility.
Customs, duties, and taxes
International orders may be subject to import duties, taxes, brokerage fees, or customs charges imposed by the destination country. Unless checkout states otherwise, these charges are not included in the product or shipping price and are the recipient’s responsibility. RWJ does not control customs assessments or clearance timelines.
Refusing a parcel because of duties or taxes may result in return-to-sender fees, customs charges, or loss of the parcel. Any refund available after the parcel is returned to us may be reduced by unrecoverable shipping and handling costs, as permitted by law.
Delivered, delayed, lost, or damaged parcels
If tracking shows “delivered” but you cannot locate the parcel, please check the delivery area, household members, neighbors, building management, and the carrier first. If it remains missing, contact us within 7 days of the delivery scan.
For a parcel that arrives visibly damaged, retain the packaging and photograph the shipping label, outer package, and affected item. Send the images and your order number to us within 7 days of delivery so we can review the issue with the carrier.
RWJ is not responsible for delays outside our reasonable control, but we will assist with available carrier inquiries. Your statutory consumer rights are not affected.
Contact
For shipping questions, email rwj070326@outlook.com and include your order number.